TERMS AND CONDITIONS
Please read this document carefully.
We try to keep our general terms and conditions of contracting and use as clear as possible, and give you all the necessary information about online transactions in our store, so that you understand the entire process, from placing your order, through delivery, to a possible return, if necessary.
It's very important to us that your online shopping experience at our store meets your expectations. Don't forget that you must accept our General Terms and Conditions of Contract and Use each time you make a purchase.
1. Domain www.ecoiris.pt
2. Object and Scope of Application
3. Safety Conditions
4. Data Processing
5. Products and Prices
6. Order Requests
7. Order Delivery
8. Guarantee
9. Contract Termination
10. Conflict Resolution
11. Final provisions
1. Domain www.ecoiris.pt
The website www.ecoiris.pt is owned by Eco Iris Lda., with registered office at Rua António Ferreira Rito Pavilhão nº5, Ferreiros, 4705-819 Braga, registered under the unique registration and legal entity number 510 610 668.
2. Object and scope of application
These general terms and conditions of contracting and use apply to visitors to the website www.ecoiris.pt and to any commercial transactions carried out through the Eco Iris Lda online store.
3. Safety conditions
Eco Iris Ltda. is committed to respecting the personal data of all users of its website and is committed to protecting all personal information that each user chooses to provide there.
There may be areas of the website that can be accessed without the user having to provide any personal information. However, when data collection is necessary to provide products/services, or if the user decides to provide their personal data, the collection and use of such data will comply with the criteria of the applicable legislation on personal data protection – General Data Protection Regulation – to ensure the confidentiality and security of the personal data provided.
Eco Iris Ltda. reserves the right to change and update its security procedures without prior notice, always in full respect of the rights of data subjects and guided by the principle of accountability set forth in the GDPR. Despite the aforementioned security procedures, there are risks associated with using the Internet, over which Ecoíris has no control and which require constant attention and care from data subjects.
4. Data processing
Eco Iris Ltda. is the entity responsible for collecting and processing personal data. Personal data provided by users will be subject to automated processing and will be stored in the Eco Iris Ltda. database(s).
Ecoíris, as the controller, and its subcontractors will have access to personal data, the latter only in that capacity and within the limits duly contracted. Subcontractors will only have access to personal data strictly necessary for the achievement of the intended purposes.
Personal data provided to Ecoíris will be used exclusively for customer management, including profiling, and for marketing and advertising purposes. Data processing operations are legally based on the following:
• Contract performance: sale of products, repair services and delivery services; or
• Consent of the data subject: customer file, profiling and transmission of data to third parties; or
• Legal obligation: billing.
In the event that data processing is based on the consent of the data subject, the data subject may, at any time, withdraw the consent already given, without such withdrawal having any impact on the legality of the processing carried out until then.
The Data Subject may, at any time, request the Data Protection Officer to exercise the legally provided rights, even under the terms of the GDPR and other applicable personal data protection legislation, namely:
• Right of access;
• Right of rectification;
• Right to erasure;
• Right to limitation of processing;
• Right to object to processing;
• Right to data portability;
• Right to file a complaint with the CNPD.
5. Products and Prices
All prices are retail prices, in euros, and include VAT at the current legal rate. They are also exclusive to the online store.
Eco Iris Ltda. reserves the right to, at any time, replace or modify the available products, their prices and the conditions presented, with due regard for orders already placed.
Promotional items are limited to a maximum of (1) unit per customer and for end customers only.
Eco Iris Ltda. makes every effort to ensure that the information presented is free from typographical errors (in the descriptions, characteristics, values and/or images/photographs of the products) and, whenever these occur and are detected, will proceed to correct them immediately.
6. Order requests
Users can place their order online at www.ecoiris.pt . Orders from the Eco Iris Ltda. online store can be placed 24 hours a day, 7 days a week.
While browsing the store, you can add items to your shopping cart by pressing the "Buy" button. Once you've finished selecting products, you can select the Cart icon to complete your purchase. After confirming all the products you've added, click "Finalize Order." Then, in the "Shipping Method" field, you can choose pickup at our physical store in Braga or delivery to an address you specify.
After entering your personal information, you will be asked to confirm it and also confirm your intention to place the order. Once confirmed, the order will be sent to the Eco Iris Ltda. online store and cannot be canceled, except for the right of withdrawal under item 8 of these Terms and Conditions. Your order will not be accepted, and the contract will not be concluded until you receive confirmation of order acceptance by Eco Iris Ltda. by email. Once your order has been accepted, you will be provided with a reference number that will allow you to track the delivery of the products.
Only orders for delivery in mainland Portugal, the autonomous regions of Madeira and the Azores will be accepted.
In the event of unavailability of the product(s), Eco Iris Ltda. undertakes to inform the user and reimburse any amounts paid within a maximum period of 30 (thirty) days from the date of becoming aware of such unavailability.
7. Order delivery
Orders will only be accepted for delivery within mainland Portugal and the autonomous regions of Madeira and the Azores. Orders for delivery to PO boxes will not be accepted.
Orders will normally be delivered by Vasp within 1 to 3 business days.
Payment can be made via Multibanco, PayPal or Cash on Delivery.
Shipping costs are always free on purchases over €100, this is not a temporary campaign.
8. Warranty
Products sold by Ecoiris.pt after 01/01/2022, to Consumers, are covered by a guarantee of conformity for a period of 3 (three) years from the date of delivery of the good, new or refurbished, under the terms of Decree-Law No. 84/2021, of October 18, which establishes the Legal Framework for consumer rights in the purchase and sale of digital goods, content and services.
Please note that refurbished goods are those that have been previously used or returned and that, after inspection, preparation, verification and testing by a professional, are once again placed on the market for sale in that capacity.
In the case of sale of used products to Consumers, the guarantee of conformity is 18 months after delivery of the goods, unless a longer period is stipulated by Ecoiris.com.br.
If the goods are sold to legal entities or individuals for commercial use, and are therefore not considered consumers, the warranty period is 6 (six) months, unless otherwise indicated (§ 2, article 921, of the Civil Code).
Communication of the lack of conformity (defect, damage or other) must be made by letter, email or any other means capable of being proven in general terms, indicating the order number and the description of the malfunction.
All products will be properly analyzed by the manufacturer and/or official service center of the brand/manufacturer, to verify if the malfunction is covered by the warranty.
If the malfunction is not covered by the warranty or no damage/anomaly is found, the cost of returning the item to the User will be borne by the User, with administrative costs amounting to €9.00 (nine euros) being applied.
9. Termination of Contract
The Consumer may exercise his right to freely terminate the contract, without needing to indicate the reason, within 14 days from:
the) From the day on which the Consumer or third party, with the exception of the carrier, acquires physical possession of the goods, in the case of purchase and sale contracts; or
b) From the day on which the Consumer or a third party, with the exception of the carrier, acquires physical possession of the last good, in the case of several goods ordered by the Consumer in a single order and delivered separately.
The Consumer may exercise his right to free resolution if he communicates it at the premises of Eco Iris Lda., through the free resolution form or by expressly and unequivocally declaring his intention, via the email address geral@ecoiris.pt, before the 14-day period has elapsed.
After this communication has been made and instructions for return have been given to the Consumer, the products may be delivered to the facilities of Eco Iris Lda. or returned, properly packaged, by post, with the return costs being borne by the Consumer, except in cases where, due to the nature or size of the product, it cannot be returned by post.
Please note that no articles should be sent to Eco Iris Lda. without prior contact and acceptance, otherwise they will not be received.
If the Consumer has received a product as a gift, he must return not only the product, but also the gift that was given to him with his purchase.
The Consumer must preserve the goods in order to return them in proper conditions of use.
All products must be returned without signs of use or external damage, in good condition, in their original packaging and/or label, accompanied by their instruction manuals and all accessories. All products must also be accompanied by their respective invoice.
Eco iris Ltda. reserves the right not to accept products that do not meet these conditions.
10. Applicable law and competent court
These Terms and Conditions are governed by Portuguese Law, and for all issues and disputes that may arise, inherent to them, the jurisdiction of the District of Braga is competent, with express waiver of any other.
11. Alternative dispute resolution
Under Law No. 144/2015 of September 8, consumers residing in Portugal or another European Union country may resort to out-of-court dispute resolution (ADR) mechanisms for consumer disputes. You can consult the list of Alternative Dispute Resolution Entities on the following website:
https://www.consumidor.gov.br/parceiros/sistema-de-defesa-do-consumidor/entidades-de-resolucao-alternativa-de-litigios-de-consumo/ral-mapa-e-lista-de-entidades.aspx
In the event of disputes relating to contractual obligations arising from online sales or service provision contracts, you may also, in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, use the European online alternative dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.
Under Law No. 63/2019, of August 16, in the event of a dispute with EcoIris.pt worth less than €5,000.00, you may submit the dispute to necessary arbitration or mediation in one of the consumer dispute arbitration centers.